They messed up two of our orders on the same day. One was a birthday bouquet... delivered seven days early. The other was a same-day delivery that was supposed to be left outside a door at 7pm (because the recipient wouldn't be home until around 8.) Instead, it was left out in the rain at 1 in the afternoon. In both cases the customer service response was friendly but limited; I get the impression that they make mistakes like this a lot.
Goodspear
Where Tony & Rhonda's adventures and hijinks become public!
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February 28, 2003
posted by Rhonda | 11:48 AM
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They messed up two of our orders on the same day. One was a birthday bouquet... delivered seven days early. The other was a same-day delivery that was supposed to be left outside a door at 7pm (because the recipient wouldn't be home until around 8.) Instead, it was left out in the rain at 1 in the afternoon. In both cases the customer service response was friendly but limited; I get the impression that they make mistakes like this a lot.February 25, 2003
Meanwhile, Tony is going crazy tying up the loose ends for CSI. It is ancient tradition in game development that no project can be completed without some eighth-inning drama leading up to the absolute drop-dead delivery date. It's like the end of a James Bond movie; lots of action, surprise reversals, certain doom... but things always work out at the last possible moment. I'm not worried.
February 24, 2003
(He had monstrous ear problems two years ago after a non-pressurized flight in Tanzania; he'll never forget the pain, and I'll never forget the terror of not being able to do anything to help him. So now I drug him to the gills whenever he's going on an airplane, even a nice, pressurized commuter flight to LA.)
February 22, 2003
But in the meantime, we have work to do. Climbing this morning (!), editing the graduation video, and lots and lots of testing CSI. It's in its last phases before release, so we have a cadre of employees and employee spouses combing it for bugs.
February 20, 2003
No updates for a day or so while I get this thing set up.
February 18, 2003
SSSSSssssssssss. When I opened the door to the hot water heater closet to show it to the installer, the heater was hissing like a snake. It had not been making that noise a few hours earlier. The installer was startled. The heater, it seems, would not have waited another day before it bust open. Probably not another hour. And when he drained it, the water that came out was dark brownish red, really frightening. It stained the gutter and the curb outside our house. And we were washing ourselves, our clothes, our dishes in that! Ugghhh!
All fixed now.
February 17, 2003
Tony is in LA again, recording the last cast member for the CSI game. He'll be home tonight, and with any luck I'll have a surprise waiting: hot water!
Yes, I'm awaiting the hot water heater installer. He should be here in an hour. We already know that our old heater was not installed to code, so I expect complications. The big question is how bad it will be...
February 16, 2003
We bought a new hot water heater. Now we need an installation permit, appointment and ultimately a safety inspection, but none of that can happen until the installer calls. He hasn't yet. The Hot Water Heater Guru at Home Depot tells us that we'd better hurry it up, because the rusty water is indeed a major sign that it's ready to burst. Fifty gallons of goopy water, all over our downstairs. Just super.
Climbed yesterday (my ligament is finally permitting it again, mostly) and got some private lessons in crack climbing from our favorite resident expert. Very satisfying.
February 12, 2003
The rusty water has seeped into my brain. One of those "I'm-doing-a-school-outreach-project-buy-my-magazines" students just came to the house; he looked junior-college age, maybe twenty. I didn't open the door, just asked him what he wanted and said "No thanks". He started swearing at me. "You're too chicken to even open the door? Fucking bitch won't even do something to help a kid?" So I opened the door -- he asked for it -- and had a huge argument with him on the street. Nasty, swarmy little germ is lucky I didn't kick him in the nuts.
Now I'm in a BAD mood. Time for the gym.
(It's been a rough day. Trying hard to focus on climbing and work and taxes and not disaster kits or Orange Alerts or nuclear missles that can reach California.)
February 10, 2003
Still have not replaced or made appointment to replace hot water heater. This leaves us with two choices: shower with cold water only or tolerate brown, rust-filled hot water on body and in hair. I periodically go downstairs to make sure the thing hasn't bust open and dumped itself all over the floor, but other than that I remain in rust-headed denial.
Just to make things interesting, the regular heater has started going CHUGGA CHUGGA CHUGGA whenever it turns on. Not promising.
February 08, 2003
It turns out that when the hot water runs brown it means that the hot water heater is preparing to explode. Great.
February 05, 2003
Does anyone know what it means when all the hot water faucets run brown?
February 04, 2003
Worst of all, we just bought tax software. I have to face it: That Time has come again.
Maybe tomorrow.
